We guarantee to refund any item you are not completely happy with, when you return it to us in saleable condition within 14 days of receipt [21 days for international customers]
Refunds will be credited to your original method of payment.
Pls. add the delivery note along with the item that needs to be returned!!
Send your returns to:
c/o Kasper Lund
Løgstørgade 18, 1. tv.
2100 København Ø
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.
The refund will be processed once we recieve your goods. Please note that it may take up to 7 working days for the refunds to show in your account. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact us with your order number, postcode and new card details.
You can always ask question at
If we have made a mistake with an item sent to you or it is faulty and damaged, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.